Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not, please review our refund process below to ensure a smooth and efficient return or exchange.

Refunds:

To process a return, you may need a receipt or proof of purchase (order confirmation email) with your order number. For returns or exchanges, please contact support@elevate.com with your order number and reason for the return or exchange.

Return Shipping:

You are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of the returned item.

Refunds:

Once your return is received and inspected, we will notify you by email about the status of your refund (approved or rejected). If approved, the refund will be processed, and a credit will be applied to your original payment method.

Late or Missing Refunds:

Refunds typically take 3-5 days to process through financial institutions. If you haven’t received your refund after this period, please email us at support@elevate.com, and we will investigate the issue.

Damaged Items:

If you receive a damaged or defective item, please contact us at support@elevate.com within 48 hours. Claims made after this period may not be accepted. We use tracking timestamps and delivery confirmation from the carrier to review damage or return requests.

Feedback:

We welcome your feedback, questions, or concerns. Please email us at support@elevate.com to share your thoughts. We take all feedback seriously and continually strive to improve.