Shipping Policy

We typically need 3-5 business days to process and ship your order. Some items may take longer, especially during holidays or if there are stock issues. Once processing begins, we cannot change your order, including the shipping address. Shipping occurs only on business days, and orders may ship separately if multiple items are involved.

Tracking:

All orders come with a tracking number. You’ll receive an email with the tracking info once shipped. It may take a few days for some carriers to update the tracking status. If there’s no update after 5 business days, contact us at support@elevate.com.

Delivery Times: (Shipping times vary by location)

United States/Canada/Europe: 7-15 business days
Australia/New Zealand: 7-20 business days
These times exclude processing. ELEVATE™ isn’t responsible for delays due to factors like customs, holidays, or weather.

Lost or Damaged Packages:

ELEVATE™ isn’t liable for lost, stolen, or damaged packages. If tracking shows delivery but you didn’t receive it, contact the carrier to file a claim.

Wrong Address:

Ensure your shipping address is correct before placing your order, as we cannot make changes once the order is processed.

Feedback:

We welcome your feedback. Email us at support@elevate™.com for questions or concerns. We take your feedback seriously to improve our service.